Promoting coin circulation through national awareness campaign.
Who we are, what we do, and how we support a strong, inclusive banking sector in Kenya.
How KBA is organised to ensure effective leadership, transparency, and accountability.
The industry leaders who provide strategic direction and oversight for the Association.
The executive team responsible for implementing our strategy and day-to-day operations.
The commercial banks and financial institutions that make up KBA.
The team that delivers our programmes, services, and support to members and stakeholders.
Our affiliated organisations and strategic partners advancing innovation and growth across the financial sector.
+254-20-2221704 / +254-20-2217757 Mobile: +254 705 155 942 and +254 705 155 930
info@kba.co.ke
13th Floor, International House Mama Ngina Street, Nairobi
P.O.Box 73100 – 00200
Securing Banking Safety Across Transaction Platforms.
Promoting coin circulation through national awareness campaign.
Enhancing secure, convenient transactions with payment cards.
Standardizing bank branch identification across Kenya.
Explaining essential banking terms for consumer understanding.
Helping consumers understand banking rights and responsibilities.
Empowering borrowers with transparent credit cost information.
Building financial knowledge for informed economic choices.
Promoting clarity on the cheque clearing process in Kenya.
Defining key terms in Shari’ah-compliant banking.
Reuniting Kenyans with their unclaimed financial assets.
| DOCUMENT | DOWNLOAD |
|---|---|
| Banking Industry Customer Satisfaction Survey 2025 | DOWNLOAD |
| Banking Industry Customer Satisfaction Survey 2024 | DOWNLOAD |
| Banking Industry Persons with Disability Accessibility Report | DOWNLOAD |
| Inuka Impact Evaluation Survey Report 2024 | DOWNLOAD |
| Banking Industry Customer Satisfaction Survey 2023 | DOWNLOAD |
| Banking Industry Customer Satisfaction Survey 2022 | DOWNLOAD |
| Total Tax Contribution of the Kenya Banking Sector – 2021 | DOWNLOAD |
| Environmental Risk Exposure in the Kenyan Banking Sector 2022 | DOWNLOAD |
| KBA Customer Satisfaction Survey 2021 | DOWNLOAD |
| Micro, Small & Medium Enterprises Survey Report 2021 | DOWNLOAD |
| KBA Customer Satisfaction Survey 2020 | DOWNLOAD |
| KBA Customer Satisfaction Survey 2019 | DOWNLOAD |
| KBA Customer Service Survey 2018 | DOWNLOAD |
| Realisation of Full Potential of the Agricultrural Sector: Is Commercial Financing a Core Missing Cog? | DOWNLOAD |
| Financing Small and Medium Enterprise: The Reconciliation of Borrower-lender Expectations | DOWNLOAD |
| Home Ownership Survey | DOWNLOAD |
| Mobile Banking Survey | DOWNLOAD |
Kenya Bankers Association (KBA) is the umbrella body of Kenyan banks, promoting industry collaboration, financial inclusion, policy advocacy, and innovation.
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