{"id":79457,"date":"2025-06-05T01:28:04","date_gmt":"2025-06-04T22:28:04","guid":{"rendered":"https:\/\/kba.co.ke\/site25\/?page_id=79457"},"modified":"2025-06-05T01:43:23","modified_gmt":"2025-06-04T22:43:23","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.kba.co.ke\/site25\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"79457\" class=\"elementor elementor-79457\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3721640 e-flex e-con-boxed e-con e-parent\" data-id=\"3721640\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-faad193 ha-has-bg-overlay elementor-widget elementor-widget-heading\" data-id=\"faad193\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">One Industry . Transforming Kenya<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f8c254 elementor-widget elementor-widget-heading\" data-id=\"6f8c254\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20fcd7b e-flex e-con-boxed e-con e-parent\" data-id=\"20fcd7b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b6dbf2 elementor-widget__width-initial animated-slow ha-has-bg-overlay elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"9b6dbf2\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Please complete the form below to submit your complaint\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f2708b9 e-con-full e-flex e-con e-child\" data-id=\"f2708b9\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-63f9a28 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"63f9a28\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-825ea5d e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"825ea5d\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;_ha_eqh_enable&quot;:false,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f893a9a fluentform-widget-submit-button-center fluent-form-widget-step-header-yes fluent-form-widget-step-progressbar-yes fluentform-widget-submit-button-custom elementor-widget elementor-widget-fluent-form-widget\" data-id=\"f893a9a\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"fluent-form-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n            <div class=\"fluentform-widget-wrapper fluentform-widget-align-default\">\n\n            \n            <div class='fluentform ff-default fluentform_wrapper_4 ffs_default_wrap'><form data-form_id=\"4\" id=\"fluentform_4\" class=\"frm-fluent-form fluent_form_4 ff-el-form-top ff_form_instance_4_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_4_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Complaints Form<\/legend>        <div\n                style=\"display: none!important; position: absolute!important; transform: translateX(1000%)!important;\"\n                class=\"ff-el-group ff-hpsf-container\"\n        >\n            <div class=\"ff-el-input--label asterisk-right\">\n                <label for=\"ff_4_item_sf\" aria-label=\"Notify\">\n                    Notify                <\/label>\n            <\/div>\n            <div class=\"ff-el-input--content\">\n                <input type=\"text\"\n                       name=\"item_4__fluent_sf\"\n                       class=\"ff-el-form-control\"\n                       id=\"ff_4_item_sf\"\n                \/>\n            <\/div>\n        <\/div>\n        <input type='hidden' name='__fluent_form_embded_post_id' value='79457' \/><input type=\"hidden\" id=\"_fluentform_4_fluentformnonce\" name=\"_fluentform_4_fluentformnonce\" value=\"f9541b3e72\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/site25\/wp-json\/wp\/v2\/pages\/79457\" \/><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_names_first_name_' >First Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_4_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"Enter Your First Name\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_names_last_name_' >Last Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_4_names_last_name_\" class=\"ff-el-form-control\" placeholder=\"Enter Your Last Name\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_1\"  class='ff-t-container ff-column-container ff_columns_total_2  '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_email' aria-label=\"Email\">Email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_4_email\" class=\"ff-el-form-control\" placeholder=\"Email Address\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_phone' aria-label=\"Phone\/Mobile\">Phone\/Mobile<\/label><\/div><div class='ff-el-input--content'><input name=\"phone\" class=\"ff-el-form-control ff-el-phone\" type=\"tel\" placeholder=\"Mobile Number\" data-name=\"phone\" id=\"ff_4_phone\" inputmode=\"tel\"  aria-invalid='false' aria-required=true><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_2\"  class='ff-t-container ff-column-container ff_columns_total_2  '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_dropdown' aria-label=\"Complaint Category\">Complaint Category<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown\" id=\"ff_4_dropdown\" class=\"ff-el-form-control\" data-name=\"dropdown\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=true><option value=\"\">- Select Complaint Category -<\/option><option value=\"Card Issue\"  >Card Issue<\/option><option value=\"CRB Listing\"  >CRB Listing<\/option><option value=\"Loan Issue\"  >Loan Issue<\/option><option value=\"Fraud\"  >Fraud<\/option><option value=\"ATM Issue\"  >ATM Issue<\/option><option value=\"Other\"  >Other<\/option><\/select><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_dropdown_1' aria-label=\"Bank\">Bank<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown_1\" id=\"ff_4_dropdown_1\" class=\"ff-el-form-control\" data-name=\"dropdown_1\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=true><option value=\"\">- Select Bank -<\/option><option value=\"Absa Bank\"  >Absa Bank<\/option><option value=\"Access Bank\"  >Access Bank<\/option><option value=\"ABC Bank\"  >ABC Bank<\/option><option value=\"Bank of Africa\"  >Bank of Africa<\/option><option value=\"Bank of Baroda\"  >Bank of Baroda<\/option><option value=\"Bank of India\"  >Bank of India<\/option><option value=\"Caritas Microfinance Bank\"  >Caritas Microfinance Bank<\/option><option value=\"Choice Microfinance Bank\"  >Choice Microfinance Bank<\/option><option value=\"Citibank N.A.\"  >Citibank N.A.<\/option><option value=\"Consolidated Bank \"  >Consolidated Bank<\/option><option value=\"Co-operative Bank \"  >Co-operative Bank<\/option><option value=\"Commercial International Bank\"  >Commercial International Bank<\/option><option value=\"Credit Bank Plc\"  >Credit Bank Plc<\/option><option value=\"Development Bank \"  >Development Bank<\/option><option value=\"Diamond Trust Bank\"  >Diamond Trust Bank<\/option><option value=\"DIB Bank Kenya Limited\"  >DIB Bank Kenya Limited<\/option><option value=\"Ecobank Kenya Limited\"  >Ecobank Kenya Limited<\/option><option value=\"Equity Bank Kenya Limited\"  >Equity Bank Kenya Limited<\/option><option value=\"Family Bank Limited\"  >Family Bank Limited<\/option><option value=\"Faulu Microfinance Bank Limited\"  >Faulu Microfinance Bank Limited<\/option><option value=\"Guaranty Trust Bank Limited\"  >Guaranty Trust Bank Limited<\/option><option value=\"Guardian Bank Limited\"  >Guardian Bank Limited<\/option><option value=\"Gulf African Bank Limited\"  >Gulf African Bank Limited<\/option><option value=\"Habib Bank A.G Zurich\"  >Habib Bank A.G Zurich<\/option><option value=\"HFC Limited\"  >HFC Limited<\/option><option value=\"I&amp;M Bank Limited\"  >I&M Bank Limited<\/option><option value=\"KCB Bank Kenya Limited\"  >KCB Bank Kenya Limited<\/option><option value=\"Kenya Women Microfinance Bank Limited\"  >Kenya Women Microfinance Bank Limited<\/option><option value=\"Kingdom Bank Limited\"  >Kingdom Bank Limited<\/option><option value=\"Mayfair Bank Limited\"  >Mayfair Bank Limited<\/option><option value=\"Maisha Microfinance Bank Limited\"  >Maisha Microfinance Bank Limited<\/option><option value=\"Middle East Bank (K) Limited\"  >Middle East Bank (K) Limited<\/option><option value=\"M-Oriental Bank Limited\"  >M-Oriental Bank Limited<\/option><option value=\"National Bank of Kenya Limited\"  >National Bank of Kenya Limited<\/option><option value=\"NCBA Bank Kenya PLC\"  >NCBA Bank Kenya PLC<\/option><option value=\"Paramount Bank Limited\"  >Paramount Bank Limited<\/option><option value=\"Postbank Kenya\"  >Postbank Kenya<\/option><option value=\"Premier Bank\"  >Premier Bank<\/option><option value=\"Prime Bank Limited\"  >Prime Bank Limited<\/option><option value=\"Rafiki Microfinance Bank Limited\"  >Rafiki Microfinance Bank Limited<\/option><option value=\"Salaam Microfinance Bank Limited\"  >Salaam Microfinance Bank Limited<\/option><option value=\"SBM Bank Kenya Limited\"  >SBM Bank Kenya Limited<\/option><option value=\"Sidian Bank Limited\"  >Sidian Bank Limited<\/option><option value=\"Spire Bank Limited\"  >Spire Bank Limited<\/option><option value=\"Stanbic Bank Kenya Limited\"  >Stanbic Bank Kenya Limited<\/option><option value=\"Standard Chartered Bank (K) Limited\"  >Standard Chartered Bank (K) Limited<\/option><option value=\"UBA Kenya Bank Limited\"  >UBA Kenya Bank Limited<\/option><option value=\"Victoria Commercial Bank Plc\"  >Victoria Commercial Bank Plc<\/option><\/select><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_description' aria-label=\"Message\">Message<\/label><\/div><div class='ff-el-input--content'><textarea aria-invalid=\"false\" aria-required=true name=\"description\" id=\"ff_4_description\" class=\"ff-el-form-control\" rows=\"3\" cols=\"2\" data-name=\"description\" ><\/textarea><\/div><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\" >Submit Complaint<\/button><\/div><\/fieldset><\/form><div id='fluentform_4_errors' class='ff-errors-in-stack ff_form_instance_4_1 ff-form-loading_errors ff_form_instance_4_1_errors'><\/div><\/div>        <script type=\"text\/javascript\">\n            window.fluent_form_ff_form_instance_4_1 = 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<\/div>\n\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2a040e e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"e2a040e\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>One Industry . Transforming Kenya Complaints Please complete the form below to submit your complaint Complaints Form Notify First NameLast NameEmailPhone\/MobileComplaint Category&#8211; Select Complaint Category &#8211;Card IssueCRB ListingLoan IssueFraudATM IssueOtherBank&#8211; Select Bank &#8211;Absa BankAccess BankABC BankBank of AfricaBank of BarodaBank of IndiaCaritas Microfinance BankChoice Microfinance BankCitibank N.A.Consolidated BankCo-operative BankCommercial International BankCredit Bank PlcDevelopment BankDiamond Trust [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-79457","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.kba.co.ke\/site25\/wp-json\/wp\/v2\/pages\/79457","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kba.co.ke\/site25\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kba.co.ke\/site25\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kba.co.ke\/site25\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kba.co.ke\/site25\/wp-json\/wp\/v2\/comments?post=79457"}],"version-history":[{"count":22,"href":"https:\/\/www.kba.co.ke\/site25\/wp-json\/wp\/v2\/pages\/79457\/revisions"}],"predecessor-version":[{"id":79480,"href":"https:\/\/www.kba.co.ke\/site25\/wp-json\/wp\/v2\/pages\/79457\/revisions\/79480"}],"wp:attachment":[{"href":"https:\/\/www.kba.co.ke\/site25\/wp-json\/wp\/v2\/media?parent=79457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}